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FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes absolutely - with your own personal customisations added.

Where can I view my sales receipt?

This will be sent to you via email after you have placed your order. 

Please note this is not a VAT invoice as we are not VAT registered.

How can I return an item?

At Crafted by Roe Ltd, we hope that you are delighted with your purchases; however, if you find yourself unsatisfied for any reason, we are pleased to offer an exchange or refund for any item returned within 14 days of receipt.

For more information, please see our Returns Policy.

Will you restock items indicated as “out of stock?”

Yes, products listed as out of stock will be restocked as soon as possible. 

Occasionally, some items may be at the end of a product line, so may no longer be produced but please make contact and we can check for you.

Please keep checking our website and social media for product updates. 

Where can I ship my order?

Orders can only be shipped within the UK currently. 

You can ship your order to yourself OR you can choose to ship directly to the recipient. 

If you chose to ship to the recipient, you, the customer, are solely responsible for ensuring the address and postcode is correct. 

Crafted by Roe cannot be held responsible for any shipping and delivery delays if incorrect information has ben submitted.

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CONTACT US FOR ANY QUESTIONS