YOUR TRUST, OUR COMMITMENT: NAVIGATING GDPR WITH CONFIDENCE

A MESSAGE FROM US

This GDPR Policy provides detailed information on how Crafted by Roe Ltd collects and processes your personal data through your usage of our website.

It encompasses various scenarios such as signing up for marketing materials, making purchases, or participating in competitions.

Please read this along with any additional privacy notices on our website to fully understand how and why we use your data.

COMPLIANCE WITH DATA PROTECTION LAWS

Crafted by Roe Ltd and users mutually commit to adhere to the provisions of the General Data Protection Register (GDPR) and any relevant Data Protection and Privacy legislation, specifically in accordance with the terms outlined in this agreement.

COLLECTION OF PERSONAL INFORMATION

Crafted by Roe Ltd collects Personal Information as defined by the GDPR when you engage with our Services.

This includes, but is not limited to, names, addresses, phone numbers, dates of birth, identification numbers, gender, cultural or religious information, IP addresses, device information (MAC Addresses), cookies and advertising identifiers, financial information, geo-location information, social media details, and preferences.

This information is gathered during various interactions, such as when you sign up for our services, make purchases, or communicate with us.

DATA COLLECTED WITH CONNECTING WITH OUR WEBSITE

We collect browsing information, including the date and time of your visit, duration, and details about your device.

This encompasses operating systems, software, hardware information, MAC addresses, IP addresses, login attempts, password information, and cookie usage.

For a detailed explanation, refer to our main Cookie Policy on our website.

CUSTOMER INFORMATION

Crafted by Roe Ltd holds Personal Information, such as names, addresses, phone numbers, and email addresses, provided by customers when establishing a contract for goods or services.

This data is used for service provision, billing, visits, or shipping physical items.

Your consent to these Terms & Conditions serves as agreement to enter into the contract.

PURPOSE OF PERSONAL INFORMATION COLLECTION

Crafted by Roe Ltd collects personal information for various purposes, including the performance of a contract, with consent, legitimate interests, legal obligations, and vital interests.

These purposes range from providing products and services to enhancing user experience, conducting market research, and ensuring security.

DATA SOURCES

Most information is directly provided by users.

Additionally, observed data is collected during service provision, and data may be derived or inferred from third parties for credit checks or other necessary purposes.

SUPPLY AND DISPATCH OF PRODUCTS

Personal data is collected and processed for the supply and dispatch of merchandise, with the legal basis being the 'Performance of a Contract.' Certain data may also be processed to meet legal obligations under UK law.

INVOICING DATA

Crafted by Roe Ltd retains invoicing data, including customer information and details of services provided, for a period of 7 years as required by UK law for invoicing, accounting, and audit purposes.

HOSTING AND PAYMENT

Our online store is run by Woo Commerce, and they securely store your data, including credit card information, in compliance with PCI-DSS standards.

For more details, refer to Woo Commerce’s Terms of Service and Privacy Statement.

CREDIT MANAGEMENT AND REFERENCING

Crafted by Roe Ltd may share personal data with Credit Reference Agencies, Fraud Protection Agencies, and Debt Collection Agencies for credit management purposes.

Users' permission is sought for processing under the basis of 'entering into or performance of a contract.'

DATA SECURITY

Crafted by Roe Ltd takes measures to secure personal information, implementing technology and security policies to prevent unauthorised access, alteration, or loss.

Data is stored securely, and access is restricted to authorised personnel.

SHARING OF INFORMATION

Crafted by Roe Ltd may share personal information with service providers, subsidiary companies, regulatory bodies, courts, law enforcement agencies, and other entities involved in service delivery.

Individual privacy policies of these entities should be reviewed in conjunction with Crafted by Roe Ltd's policy.

OPTING OUT

Users can opt out of receiving marketing messages by adjusting preferences through their accounts or contacting Crafted by Roe Ltd directly.

Opting out does not affect the processing of data related to product/service purchases.

EU CITEZENS' RIGHTS

EU citizens have rights under the GDPR, including the right of access, right to portability, right to erasure, and others.

Requests related to these rights can be made by contacting hello@craftedbyroe.com

RETENTION PERIODS

Crafted by Roe Ltd retains personal information for specified durations based on the purpose.

Data not required for financial purposes is deleted within eighteen (18) months of contract cessation.

USER RIGHTS AND CHOICES

Users have rights to object, access, correct, delete, obtain portable data, restrict processing, and seek human intervention for automated processing.

Complaints can be lodged with the Information Commissioner's Office.

CHANGES

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

In case of material changes, we will notify you to keep you informed about how your information is collected and used.

QUESTIONS

For any enquiries, requests to access or modify your personal information, or if you have concerns, please contact us at hello@craftedbyroe.com

Your privacy is important to us, and we are here to address any questions or issues you may have.

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