YOUR TRUST, OUR COMMITMENT: NAVIGATING PRIVACY WITH CONFIDENCE

A MESSAGE FROM US

At Crafted by Roe Ltd, we highly value the trust and relationship we have with our customers. Safeguarding your personal information is of utmost importance to us.

By accessing our websites, including but not limited to www.craftedbyroe.com, you signify your consent to the terms outlined in this Privacy Policy, coupled with our Terms and Conditions.

It is essential to read this Policy carefully to make informed decisions regarding the sharing of your data with us. Terms defined herein that are common with our Terms and Conditions carry the same meaning. This Policy establishes guidelines, obligations, and requirements applicable to Crafted by Roe Ltd, its staff, customers, and website users, delineating how information is stored, processed, and utilised.

THE WEBSITE

Our UK-based website takes comprehensive measures to ensure user privacy during their visit, adhering to all applicable laws, regulations, and privacy requirements.

COLLECTION OF PERSONAL INFORMATION

Crafted by Roe Ltd offers a variety of products and services, serving both consumers and businesses. In the course of these activities, we may store data containing Personal Information, defined as information capable of identifying individuals.

This may include, but is not limited to:

  • Name
  • Email Address
  • Postal Address
  • Postal Code
  • Telephone Number
  • Bank Information

We may collect this information when placing orders, commenting on blog articles, contacting support, or engaging in direct communication, including social media interactions. Your contact with our website is at your discretion, and we ensure the private and secure storage of your details, either as required or with your explicit permission under the General Data Protection Register.

Information submitted through email, including forms, is secured to the best of our ability, although users are advised that submission is at their own risk.

The information provided on our websites may be used, with your permission, to furnish additional details about our products and services, including addressing any queries you may have.

Under no circumstances will we share your details with third parties.

EMAIL MARKETING AND NEWSLETTERS

We may subscribe you to email communications or newsletters, requiring your explicit permission.

Unsubscribing options are always provided in compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003. Our email services may include specific alerts related to your areas of interest, based on your previous interactions with us.

This list is not exhaustive regarding your email communication rights, and we affirm that we will not disclose your details to third parties.

EXTERNAL LINKS

While we strive to include quality, secure, and relevant external links, users are advised to exercise caution before clicking on any external links on our website.

These links are outside our control, and we cannot verify or guarantee their content.

Clicking on external links is done at the user's own risk, and Crafted by Roe Ltd cannot be held liable for any damages resulting from such actions.

SOCIAL MEDIA PLATFORMS

Communications or engagements through external social media platforms are subject to the terms, conditions, and privacy policies of those platforms. Users are encouraged to use social media cautiously and wisely, maintaining care with respect to personal information and privacy.

Crafted by Roe Ltd or its employees will never request personal or payment details via social media. Users discussing such matters are urged to use primary communication channels such as telephone or email.

We may use Social Sharing buttons, and users are advised that utilising such buttons is at their discretion, with the understanding that the social media platform may save information about the share and its originating point.

DATA PROTECTION

At Crafted by Roe Ltd, safeguarding your privacy and securing your information are paramount to us.

Any information provided during the course of enquiries and orders is solely used to process your enquiry and/or order, and we do not disclose this information to third parties. When you place an order with us, we request the following details:

  • Name
  • Contact information, including email address and phone numbers (your mobile number is especially useful for receiving tracking updates on your order, if applicable)

This information may also be used for internal record-keeping and to enhance our products and services.

We operate an opt-in' mail system, providing you with the choice of whether you wish to receive marketing information when interacting with our website. Periodically, we may send promotional emails about new products, special offers, or other information we believe you may find interesting, using the email address you have provided.

Utilising the 'unsubscribe' link in a promotional email ensures the removal of your name from our mailing list.

Crafted by Roe Ltd is committed to not sharing any client-supplied information with third parties. All data is collected lawfully and in strict accordance with the Data Protection Act 1998.

WEBSITE ACCOUNT

When utilising our website, it is your responsibility to safeguard the confidentiality of your online account, preventing unauthorised access.

You commit to assuming accountability for all activities conducted under your account or password and take necessary measures to maintain the confidentiality and security of your password. If you suspect any compromise or unauthorised usage of your password, or if it becomes known to others, please promptly contact us.

Ensure the accuracy and completeness of the details you furnish us and promptly notify us of any changes to the information provided during registration. Access and update the majority of your information through the 'my account' section on the website. Your proactive management helps maintain the security and accuracy of your account information at Crafted by Roe Ltd.

COOKIES

Cookies play a crucial role in enhancing your online experience with Crafted by Roe Ltd. 

These small files facilitate the transfer of information to your computer, ensuring the optimal functioning of our website and contributing to a personalised browsing experience by 'remembering' you.

Rest assured, cookies are harmless to your computer.

The multifaceted roles of cookies include efficient navigation between pages, storage of preferences, and the retention of items in your shopping basket. Their overall purpose is to improve your interaction with our website.

It's important to note that we do not share any cookie information with external parties. According to EU legislation, we are required to seek your consent for the use of cookies.

Kindly accept cookies in your options to fully enjoy and experience our website as intended. 

Your consent ensures a seamless and personalised browsing journey with Crafted by Roe Ltd.

CHANGES

We reserve the right to modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website.

In case of material changes, we will notify you to keep you informed about how your information is collected and used.

QUESTIONS

For any enquiries, requests to access or modify your personal information, or if you have concerns, please contact us at hello@craftedbyroe.com

Your privacy is important to us, and we are here to address any questions or issues you may have.

​