BUILDING CONFIDENCE, SHAPING TRUST - UNVEILING OUR TERMS AND CONDITIONS

A MESSAGE FROM US

Welcome to Crafted by Roe Ltd. These detailed Terms and Conditions ("Terms") govern the use of our website and the engagement with our products and services.

We appreciate your trust in our brand and are committed to providing you with transparency and clarity.

Please carefully read and understand these comprehensive Terms before using our website or engaging with our offerings.

1. SERVICE ENGAGEMENT

1.1 Eligibility and Responsibility:

  • By accessing our website, you affirm that you are at least the age of majority in your jurisdiction.
  • You are responsible for maintaining the confidentiality of your account and agree to accept responsibility for all activities that occur under your account.

1.2 Prohibited Activities:

  • Unauthorised use of our products and services for illegal or prohibited activities, including but not limited to fraud, hacking, or any form of unauthorised access, is strictly forbidden.

2. PRODUCT INFORMATION:

2.1 Accuracy of Information:

  • While we make every effort to provide accurate product descriptions, pricing, and other content on our site, we do not warrant that such information is error-free or up-to-date.
  • Any reliance on the material on this site is at your own risk.

2.2 Product Availability and Modifications:

  • Product availability is subject to change without notice.
  • We reserve the right to modify or discontinue products, descriptions, or specifications without prior notice.

3. ORDERING AND PAYMENT

3.1 Order Confirmation and Acceptance:

  • After placing an order, you will receive an order confirmation via email. This confirmation does not signify our acceptance of the order, and we reserve the right to refuse or cancel orders at our discretion.
  • We may request additional information before accepting an order.

3.2 Pricing and Billing Information:

  • Prices are subject to change without notice.
  • We are not responsible for errors in billing information provided by you, including but not limited to outdated or inaccurate payment details.

4. DELIVERY

4.1 Delivery Policy:

  • Our delivery terms are outlined in our separate Delivery Policy.
  • Estimated delivery times are provided for your convenience but are not guaranteed.

4.2 Shipment Tracking:

  • Upon dispatch, you may receive a tracking number for shipment tracking depending on which delivery you have chosen. 
  • Tracking information is provided by third-party couriers, and we are not responsible for inaccuracies or delays.

4.3 Customs and Duties:

  • For international orders, customers are responsible for local customs and duty charges.
  • We recommend checking with local authorities for information on potential charges.

5. RETURNS AND REFUNDS

5.1 Returns Policy:

  • Refer to our detailed Returns Policy for comprehensive information on returns, exchanges, and refunds.
  • Items must be returned in perfect condition within 14 days of receipt.

 

5.2 Condition of Returned Items:

  • To qualify for a refund or exchange, items must be returned in their original condition with intact packaging, tags, and labelling.
  • Bundle products or free gifts must be returned in their entirety.

6. INTELLECTUAL PROPERTIES

6.1 Ownership and Restrictions:

  • All content, trademarks, and intellectual property on our website are the exclusive property of Crafted by Roe Ltd and are protected by applicable laws.
  • Unauthorised use, reproduction, or distribution of our intellectual property is strictly prohibited.

6.2 User-Generated Content:

  • Users who submit content, comments, or creative ideas grant Crafted by Roe Ltd the right to use, edit, and distribute such content without restrictions.
  • We reserve the right to monitor, edit, or remove user-generated content that violates these Terms.

7. LIMITATION OF LIABILITY

7.1 Service Reliability:

  • We do not guarantee uninterrupted or error-free services.
  • Crafted by Roe Ltd and its affiliates are not responsible for any technical malfunctions, interruptions, or errors.

7.2 Liability Limitation:

  • Crafted by Roe Ltd and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our products and services.

8. GOVERNING LAW

8.1 Jurisdiction and Dispute Resolution:

  • These Terms are governed by UK Company Law.
  • Any disputes will be subject to the exclusive jurisdiction of the courts within the United Kingdom.

9. AMENDMENTS

9.1 Updates and Modifications:

  • Crafted by Roe Ltd reserves the right to update, modify, or replace any part of these Terms.
  • Continued use of our services after any changes constitutes acceptance of those changes.

10. CONTACT INFORMATION

10.1 Communication Channels:

  • For any questions regarding these detailed Terms and Conditions, please contact us at hello@craftedbyroe.com 
  • We aim to address enquiries promptly and transparently.

Thank you for choosing Crafted by Roe Ltd. We value your business and strive to create a positive and informed customer experience.